Find the answer, or a person.

1Getting started

• How HelloDrop fits together — the two tools, and which one does what.
• Create your account — sign up and confirm your email.
• Install the Chrome extension — one click from the Chrome Web Store.
• Create your store and link your eBay account — one store per eBay account.
• Bring in your listings and sales — Seller Hub reports, by upload or through the extension.
• Your first review — approving your first suggested prices.

2Portal tour

• Dashboard — your store at a glance.
• Review — where suggested changes wait for your approval.
• Listings — every listing, its cost, its rule and its status.
• The Safe — listings kept out of repricing.
• Insights — what your sales history says.
• History — every price change, and undo.
• Settings — rules, fees, account and store data.
• Support — messaging support from inside the Portal.

3The Repricer setting

• The Sweet Spot — what HelloDrop is aiming at, and how it knows.
• Floor: the least you will accept — break-even after all fees, plus your minimum.
• Ceiling: the highest price — the top of your range.
• Sales-based steps — wait, step down on no sale, step up on strong sales.
• Ad rate rules — eBay's synced rate by default; your own rate per listing if you set one.
• Fees and VAT — exactly what the maths includes.
• Exceptions: Pause, the Safe, your own range — where a listing can step outside the one store setting.
• Review, Auto and schedules — approve-first, or publish by itself.
• Copy your setup to another store — rules travel with you.

4Supplier links and costs

• Add a supplier link — attach the AliExpress or Amazon product to a listing.
• How costs work — where a listing's cost comes from and why it matters.

5Chrome extension

• Research and more — product facts on eBay and AliExpress pages.
• Product hunting — finding what sells, on eBay and AliExpress.
• Sold history and competitor analysis — how a product has actually sold.
• Search by image — find the supplier for a product photo.
• Import to eBay (no API) — creating listings in your own session.
• Checkout address autofill — buyer details filled at the supplier checkout.
• Order details and tracking — keeping orders straight.
• Repricer sync — fetching your reports for the Portal, in your session.
• Optional account — saving your extension data.

6Troubleshooting

• I did not get the confirmation email
• The code is not accepted
• I cannot log in
• The Portal cannot find the extension
• A report was refused as the wrong store
• eBay rejected some rows of the price file
• A listing is never repriced
• A suggested price looks too high or too low

7FAQs

Short answers live in two places: the guide's FAQ (the full list, searchable) and the homepage FAQ (the short version). If your question is not there, it is a fair question for support — section 8.

8Still stuck?

Use Support inside the Portal if you have an account — your message arrives with your store's context. Or go to the contact page for the support email: hellodrop.support@gmail.com. A real person reads every message.