Add to Chrome, free1Email us
Copy the address into your own mail app and write when you're ready — this page will never open a mail app for you. If your message is about your account, write from your account email address so we can verify it is you before we change or share anything.
It helps to include: what you were trying to do, what happened instead, and — for a price that looks wrong — the listing's title or item number. Screenshots help too.
2Signed in? Use Portal Support
If you have a HelloDrop account, the fastest route is Support in the Portal's sidebar (just above Settings). Your message arrives with your account context, so we can look at the same store you are looking at — and when a problem needs it, support can open the Portal as your account to see the problem first-hand.
3Before you write
Most questions are answered faster in the guide than by email:
- Help centre — the map of every guide section, by topic.
- Troubleshooting — the common problems: sign-in codes, the extension not being found, a report refused as the wrong store, a listing that is never repriced, a suggested price that looks wrong.
- FAQ — short answers to the questions sellers ask most.
4Requests about your data
For anything about your personal data — a copy of it, a correction, or deleting your whole account — email us from your account email address (section 1). We reply within one month, usually much sooner. Your rights and what we hold are set out in the privacy policy; your store's own data can also be downloaded, or the store deleted, by you at any time in Portal Settings.